Last Updated: September 28, 2026
Thank you for shopping at Pixnoty. We create and sell digital products, including digital planners, planner stickers, printable files, and other downloadable digital products.
Because our products are delivered digitally and can be downloaded immediately after purchase, all purchases are non-refundable and non-returnable.
Please read the following policy carefully before completing your purchase.
- Digital Products
All products available on Pixnoty are digital products. Depending on the product, files may be provided in formats such as PDF, PNG, or other digital formats specified on the individual product page.
Since digital products cannot be physically returned once they have been downloaded or accessed, we generally do not accept returns or offer refunds for:
Change of mind
Accidental purchases
Duplicate purchases
Incorrect product selection
Failure to check the product description before purchasing
Incompatibility with software or applications that were not listed as supported
Failure to download or use the product within the customer’s preferred timeframe
2. Refunds for Technical Problems
Although purchases are generally non-refundable, we want you to receive a usable product.
If you experience a genuine technical problem with the file, such as:
A corrupted or defective download
A file that is substantially different from the product description
A missing file that was included in the product listing
A file that cannot be opened using the software or format specifically stated on the product page
please contact us so that we can investigate the issue.
Where appropriate, we may provide:
A replacement or corrected file; or
A refund at our discretion if the issue cannot reasonably be resolved.
3. Download Problems
If you have purchased a product but are unable to download it, please contact us.
Before contacting us, please check:
Your internet connection.
Your email inbox, including your spam or promotions folder.
That you are using the download link provided after purchase.
That your device has sufficient storage space.
That you have suitable software or an application capable of opening the purchased file.
If the problem continues, contact us and we will help you access your purchased files.
- Incorrect or Missing Files
If you believe you received an incorrect or incomplete product, please contact us as soon as possible.
Please provide:
Your order number
The email address used for the purchase
The name of the product
A brief description of the problem
Screenshots or other relevant information, if applicable
We will review the issue and, where appropriate, provide the correct or missing files.
- Compatibility
Before purchasing, please carefully review the product description for information about:
File format
Page size
Orientation
Supported applications
Compatibility
Intended use
Whether the product is designed for digital or printable use
For example, if a product listing states that a planner is compatible with GoodNotes, Notability, Canva, or other specified applications, we will make reasonable efforts to ensure the product works as described.
We are not responsible for compatibility with applications, devices, or software that are not specifically listed on the product page.
- Accidental or Duplicate Purchases
Please review your cart carefully before completing your purchase.
We generally do not provide refunds for accidental purchases or duplicate orders because digital products may be immediately delivered or accessed after payment.
If you accidentally purchase the same product more than once, please contact us. We may review the circumstances and determine whether an exception can be made.
- Sale and Discounted Products
Products purchased during sales, promotions, or at discounted prices are subject to the same refund policy as regularly priced products.
A discount or promotional offer does not create a separate right to return or refund a digital product.
- Unauthorized Distribution
Purchasing a digital product from Pixnoty gives you a license to use the product according to the terms stated on the relevant product listing.
You may not:
Resell the original digital files
Redistribute or share the files
Upload the files to file-sharing websites
Give the files away as standalone digital products
Claim the original files as your own
Use the files in a way that violates the applicable product license
Refund requests related to unauthorized use or distribution may be rejected.
- How to Request Support
If you experience a problem with your order, please contact us through the contact information provided on the Pixnoty website.
When contacting us, please include your order number and the email address used to place the order so that we can locate your purchase and assist you more efficiently.
We aim to review support requests and respond as soon as reasonably possible.
- Refund Processing
If a refund is approved, the refund will generally be processed using the original payment method, subject to the capabilities and processing times of the payment provider.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.
- Policy Changes
Pixnoty reserves the right to update or modify this Return and Refund Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
- Contact Us
If you have questions about this Return and Refund Policy or need assistance with a digital product, please contact Pixnoty through the contact details available on our website.
Website: https://pixnoty.com/
Thank you for choosing Pixnoty.